GSEP Billing

Billing Information

We understand an emergency room is a stressful experience. All GSEP providers are exceptionally well trained, and we hope this was evident during your recent visit. We know that sorting through medical bills is another stressful time, so we’ve put together a list of commonly asked questions to help navigate you through the billing process.

To contact the billing company directly, call:

PracticeMax
(P) 210-293-6030
(F) 210-614-0710

We’re unable to provide you with an estimate prior to your visit because the billing process is mandated by the Center for Medicare and Medicaid Services. Your bill is figured through a coding procedure based on the level of treatment you received.

GSEP works with numerous insurance companies and agrees to accept a discounted rate. If you’re unsure if we accept your insurance, contact your insurance company.

If you do not have insurance and unable to pay the full amount, please call PracticeMax at 210-293-6030 to arrange a payment plan.

Once PracticeMax receives payment from the first insurance company they will bill the remaining amount to the second insurance company.

PracticeMax is our billing agent and prepares the bill to send to the insurance company on your behalf. You can expect to see PracticeMax on correspondences about your emergency room visit. If you’re having issues paying your bill, PracticeMax has patient discount and hardship programs and multi-point payment options.

GSEP providers are not employed by the hospital. You are receiving a bill from GSEP for the treatment and services provided by our physicians or mid-level providers. The hospital bill and the GSEP bill are separate and will need to be paid to the correct billing agency. The insurance companies will determine the amount due from the patient, and is often shown as an adjustment on your patient statement.

We rely on the information you provided the hospital to process the billing. The insurance company will send you a statement, which usually takes 3-4 weeks, but can take as long as 12 weeks. If your insurance or personal information has changed, please contact PracticeMax at the phone number listed above. If your insurance company does not pay within 45 days, PracticeMax may send you a notification of non-payment. Please contact your insurance company.